CANCELLATION AND RETURNS
You can cancel your order any time prior to its shipment. Registered customers can contact our Helpline No 7703862286 and raise your cancel request before dispatch.We will cancel your order without any further delay.Once the order is cancelled, a confirmation email will be sent to your registered email ID.
How long will it take to process a cancellation request?
Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.In case your order has been “Shipped”, we may not be able to cancel your order.
If your order is cancelled before shipment then your entire order amount will be refunded back to the payment mode/account that was originally used to make the transaction. while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
Why did Employment Seva cancel my order?
Your order can be cancelled due to any of the below reasons:
- Due to technical issues and pricing error.
- Non-availability of the product(s).
- Payment problem identified
I want to return a faulty/damaged product, how do I proceed?
Please follow the below mentioned steps :
Please contact our Helpline No 7703862286 and send images of the product.Now click clear images of the product showing damages.Email us the images at helpline.es@gmail.com
-Book Front Image, Back Image,cover Image,Damage pages
- Explain the exact detail of the damage/defect and the status of the package that you received.
- The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
- Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
What are Employmen Seva Returns Guideline?
Employmen Seva Return Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.Customers have to send the product back, The return courier charges incurred by you will be refunded by us into your account. The maximum courier refund amount we can credit into your account in Rs60/-. Hence, please choose the right courier service for returning the product. Incase, the return courier amount is more than Rs60/- , kindly call our customer care support or drop us an e-mail stating the same . we will be happy to help you with same .
Employment seva Replacement policy is applicable only on the products “sold by Employment seva” and not from any other Merchant / Seller or Marketplace.
Employment seva is not responsible for any in-transit damages, Customer is solely responsible for the order until it reaches us hence please ensure you send it by a trusted courier and keep all details of the consignment before you hand it over to the courier
No Cancellation or Return on wrong selection post delivery. All customers are requested to check Publication/Author/Edition before placing order.
In case of wrong selection of product by the customer, the return request may not be considered post delivery of the product.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns, which are:
- If the return request is made outside the specified time frame.
Items that are returned without original packaging, freebies or accessories ( like charts, CD’s ).
- If the product is damaged because of use or the product is not in the same condition in which you had received it.
- Products that may/have been tampered or products with missing label.
- Specific Publications like NCERT, Publication Division, Telugu Akademi.
How will I get a refund for the order I cancelled or returned?
Once the resolution is set for refund, we will soon move ahead with the refund.Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
You can opt for store credit as well and use the amount for future purchases with us.
I’ve still not received the refund in my bank account. Why?
If we have initiated your refund request and are following up with financial organisations for the same.Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.
Still have Queries ?
For any other queries, please feel free to contact us by dropping an
email at ” helpline.es@gmail.com ” or call us our helpline no 7703862286.