Education

Features to look for in a Coaching Management Platform.

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Every industry is slowly narrowing down to an integrated 360-degree solution. Which means no more storage of student data in excel, maintaining the attendance on a register, using WhatsApp for making batches and spending chunks of money on reminding students about fee-payments.

Well, now there are software/ SAAS services which serve as a single platform to answer all needs of a tutor.

Since there are several options available in the market, one needs to be careful and adhere to making the decision keeping the below-mentioned points in mind. When choosing such options one can look for these important features  :

  • The Need for your coaching institute:

Ask yourself questions like, can this application solve your current problems, can this be beneficial in expanding your business, can this make things easier for you on a day to day basis. The strength of the institute can tell you a lot about the needs. Ask the students if certain features like chat support or video lectures can be of help or not.

  • The basic features like attendance management, fee management and the scalability of the same:

Research about the features that are offered by different applications and the depth of implementation. For example, can the software only provide full fee payments or can installments also be tracked, Can parents be notified on payment delay or you have to use your own service to reach out to them.

An important thing to notice here will be how much money does the software ultimately help you save at the end of the year. Incorporating things like saving 2-3% of money lost via forgotten fee-installments will help you in calculating the total savings.

  • Usability of application :

User-interface is a deal breaker when it comes to deciding if you will be comfortable in using all the features of the application. A lot of times the software successfully implements the features which indeed are very helpful and yet leave the UI Design completely untouched! Which results in nobody being benefited by the same.

  • The importance of the platform to students and parents :

The end users are ultimately students and not many of these softwares do anything to include parents in the loop. This leaves parents with a feeling of doubt about what their child is doing in tuitions. So make sure that you choose an application which can be beneficial to both students and parents.

  • The customer management :

A good customer management/support promises that the company behind the software values their customer and has a genuine intention of helping them at the right time.

The number of times the support calls the customers and asks for feedback or the number of times they pick up your call will ensure that they are putting in efforts to make a product that is scalable.

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